Scheduler/Dispatcher Jobs

Service Heroes is a National Award-Winning Company, Family-Owned Business

We are seeking a Scheduler/Dispatcher to join our family-owned company and dynamic team. The main responsibility of a Scheduler/Dispatcher is to deliver our promise to our clients by coordinating the dispatching of service visits to customers via the service team that works with you.

Our Core Values

• Safety and Security is priority
• Support when you need it most
• Service with an over-the-top WOW
• Satisfaction and loyalty guaranteed

Duties will include:

• Liaison with customers regarding services and the frequency of those services
• Liaison with service personnel during the day to ensure efficiencies and schedules are maintained
• Answering phone calls from service personnel
• Reporting on the status of jobs at the end of each day
• Management and coordination of jobs with service personnel
• Organising and dispatching of jobs to service personnel
• Provide support to the team as required
• Dispute resolution with regards to job quality and/or delivery of service

About You:

• Previous electrical trade background is ideal
• Previous high volume scheduling experience a must
• Motivated and organised individual
• Attention to detail
• Customer-focused
• Excellent communication skills
• Intermediate to advanced computer skills
• Excellent knowledge of the Melbourne metropolitan area
• Able to work with and lead a team
• Punctual and reliable

If you are a quick thinker, problem-solver, works well under pressure, can prioritise your workload and keep and maintain excellent records whilst being customer-focused, then this role is for you.

The successful applicant may be required to undergo a pre-employment medical and drug screening.

Hours: 6:30 to 15:30 Monday – Friday